Educaweb users’ satisfaction study
Educaweb (www.educaweb.com) has commissioned DEP Institut a satisfaction study of the users who search courses and resources through its website, in order to explore their needs and satisfaction and ultimately improve the service offered.
Users have provided information on the use made of the website and have assessed the whole process of requesting information about courses, including subsequent monitoring by Educaweb.
They were also asked about Educaweb website, assessing its design, functioning and contents, and valued their general satisfaction proposing improvement areas. The study also allowed identifying academic and professional guidance needs of users.
The satisfaction study was carried out through online surveys.
Data collection was conducted during the months of November and December 2015.